Frequently asked questions

FAQs for school presentations & book orders

Book and ebook order FAQs

Do you ship internationally?
Yes! We ship to most countries internationally!
Invest in your health alongside a GLOBAL Bright Girl Health family!

 

How long does shipping take?
Depending on your country, shipping times will vary.

Before being shipped, your book must first be printed.
Please allow 2-5 business days for your book to be printed.

Once shipped, allow 2-10 business days for your book to be shipped.
Shipping time will depend on your location.

 

How much does shipping costs

Shipping for ‘The Bright Girl Guide’ paperback book is charged at a flat rate depending on your location, and will increase with the number of books you add to your cart.
You will be able to see your shipping fee once your shipping address is entered at the checkout.

There are no shipping cost for the ebook version of ‘The Bright Girl Guide’, as it is electronic. 

Ebook puchased before July 15th 2019:
Access to ebooks purchased before July 15th have been revoked, as a new version of the ebook has been released. But don’t worry! You will have access to the new version of the ebook.
To find your access to the new ebook:
You would have received an email on July 15th with a download link to the new version of the ebook. Please have a look for that email titled “Your NEW copy of my ebook is inside this email”. Make sure to check your junk/spam folders. (NOTE: this was emailed to the email address you originally used to make your purchase) 

If you are still unable to find your ebook download link, please email us at demi@brightgirlhealth.com with your order number.

Ebook puchased after July 15th 2019:
The ebook download link was emailed to you immediately after purchase at the email address you entered at the checkout. The download link would also have been displayed on the web page after you check out. If you cannot find your ebook, follow these steps:
1.) Please check your junk/spam folder to see if it ended up there. Sometimes that can happen when you’ve got good spam filters or when it’s being sent outside Australia.
2.) If you cannot find the book in your junk/spam folder, please check to ensure the email address you entered at the checkout was correct.
3.) If you registered an account with Bright Girl Health before or during your checkout process, your ebook will be available from your user dashboard. To access your ebook from your account, please click here to log in. Once you have logged into your account, you can find your ebook download link by navigating to ‘downloads’ on the left hand panel of your account dashboard.

If you are still unable to find your ebook download link, please email us at demi@brightgirlhealth.com with your order number.

Can I get a refund on my paperback book purchase?

We offer refunds only if the product you received is faulty and you have contacted us within 30 days of your order.
If your order is faulty, please contact demi@brightgirlhealth.com.

If you purchased ‘The Bright Girl Guide’ from a retailer (such as Amazon, Book Depository, Booktopia, etc.) the retailer’s returns and refunds policy will apply. You will need to process your return/refunds through them.

How do I update my account information?
To update your account information, please click here. Once you have logged into your account, you can change your account information by navigating to ‘account details’ on the left hand panel of your account dashboard.

How do I update my password?
To update your password please click here. Once you have logged into your account, you can change your password by navigating to ‘account details’ on the left hand panel of your account dashboard.

eCourse customer FAQs

To find your access to the the ‘Period Perfect’ Parent Teen Ecourse:

An email was sent immediately after purchase to the email address entered at checkout with download links to all of the ecourse content.  You would also have received an email titled “eCourse instructions – ALL YOU NEED TO KNOW (Parent-Teen eCourse)” with the download links. The download links are also displayed on the web page after completing checkout. If you cannot find your ecouse links, follow these steps:

1.) Please check your junk/spam folder to see if it ended up there. Sometimes this happens when you’ve got good spam filters or when it’s being sent outside of Australia.

2.) If you cannot find the email in your junk/spam folder, please check to ensure the email address you entered at the checkout is correct.

3.) You registered an account with Bright Girl Health before or during the checkout process, the ecourse will be available from your user dashboard. To access the links from your account, please click here to log in. After logging into your account, the ecourse links will be located under  ‘downloads’ on the left hand panel of your account dashboard.

If you are still unable to find your ecourse download links, please contact us at demi@brightgirlhealth.com with your order number.

To access the webinar videos you will need to be signed into Google with the email address you entered at the checkout.

  • If you already have your email address set up to sign into Google here then you’re all set and ready to go!
  • If you do not have the email address entered at checkout connected to Google, here is how to do so:

How to create a Google account with your existing email address:

  1. Create a Google account here:
    https://accounts.google.com/signup/v2/webcreateaccount?hl=en&flowName=GlifWebSignIn&flowEntry=SignUp

  2. Click on “Use my current email address instead”


  3. Click next and verify your email address with the code sent to your existing email address

  4. Now you can use this email address to log into Google. This will allow you to access your Bright Girl Health parent-teen Masterclass videos!

 

How do I update my account information?
To update your account information, please click here. Once you have logged into your account, you can change your account information by navigating to ‘account details’ on the left hand panel of your account dashboard.

How do I update my password?
To update your password please click here. Once you have logged into your account, you can change your password by navigating to ‘account details’ on the left hand panel of your account dashboard.

School presentation FAQs

When will Demi Spaccavento arrive at my school?

Demi will arrive 30 minutes before the agreed presentation start time, unless agreed otherwise. She will sign in as per your school’s procedures. Please have someone meet her to direct her to the appropriate venue to allow time for her to set up her equipment.

How long does the presentation go for?

This will depend on the type of presentation you booked:

‘Informed, Empowered’ presentation: 3x 1 hour sessions
‘Know Your Flow’ presentation: 90 minutes plus 1 short break
‘Live Brighter’ presentation: 90 minutes plus 1 short break

Attendees should arrive at least 10 minutes before the presentation start time, to allow for students to be seated on time. Demi will respect your school bell times and finish at the agreed upon time. Therefore, if the presentation commences late, some content will have to be skipped. For your students to get the most out of the presentation experience, please ensure that all attendees are present and seated on time.

When will Bright Girl Health be in my city?

Please check the tour dates below. We would love to visit your school!
If your city is not on the tour schedule, please email us and we can arrange a visit to your area.

What does my school need to provide for the presentation?

It is requested that the school provides:
• A projector
• Microphone set up for 1 speaker (cordless preferred)
• Audio set up to play videos from speaker’s own laptop
• A venue suitable to the audience size. The presentation is most effective if all students can see the presenter, so tiered venues are great for larger audiences. Student should preferably be seated on chairs, rather than the floor.

How can I refer Bright Girl Health presentation to another school to get a discount on my next booking?

Simply email the principal or wellbeing coordinator from the school you wish to refer and recommend a Bright Girl Health presentation. Make sure to CC admin@brightgirlhealth in the email so we can see your referral. You will receive 10% off your next full price presentation for this referral. If the school your referred decides to book a Bright Girl Health presentation, then you will receive an additional 10% discount.

Will the presentation be recorded or photographed?

Video footage or photographs may be taken of the presentation to potentially be used as promotional material. However, this will not be done without the permission of your school.

Does Bright Girl Health have any teaching resources?

Yes! You can find free resources on here including worksheets and videos on the menstrual cycle.

PAYMENTS
When and how can payment for the presentation be made?

– A deposit of 40% is required to secure your presentation date
– The remaining fee is required to be payed 7 days before the presentation date

You will be emailed an invoice for both of these amounts.

Payments can be made by direct deposit, card, PayPal, or through EdConnect.

Cancellations or rescheduling presentations:

We understand that sometimes sudden changes are made to school timetables! We will try our best to find a solution with you in the event of an unexpected change.

 

Cancellation Policy


Fact to face presentations

  • More than 8 weeks: A full refund of the deposited amount will be given for cancellations made 8 weeks or more prior to the scheduled presentation date. If the full fee was paid, 90% will be refunded.
  • 4-7 weeks: 50% of deposited amount will be refunded for cancellations made 4-7 weeks prior to scheduled presentation date. If the full fee was paid, 80% will be refunded.
  • 2-3 weeks: 40% of deposited amount will be refunded for cancellations made 2-3 weeks prior to scheduled presentation date. If full fee was paid, 70% of full fee will be refunded.
  • 1 week: No refund will be given for cancellations made within 1 week of the scheduled presentation date. However, presentations can be rescheduled with no fee.*


Online presentations

  • Cancellations made more than 24 hours before presentation date: A full refund will be given for cancellations made more than 24 hours prior to the scheduled online presentation date (minus an administration fee, and fee for any material already posted to your school).
  • Cancellations made less than 24 hours before presentation date:
    A 60% refund will be given for cancellations made less than 24 hours prior to the scheduled online presentation date  (minus an administration fee, and fee for any material already posted to your school).
  • Cancellations made on the presentation date:
    No refund will be given for cancellations made on the scheduled online presentation date. However, a cancelled presentation can be rescheduled with no fee.*


Cancellations and rescheduling of presentations as part of school tours are not eligible for any refund if cancellation is made within 2 weeks of the presentation date. Rescheduling school tour presentations will be processed on a case by case basis.


Cancellations due to COVID-19 
If a presentation needs to be postponed due to new restrictions placed on schools by the government, no rescheduling fee will apply. If you choose to cancel your presentation, cancellation fees will apply.


Rescheduling Policy

Face to face presentations
To reschedule or postpone a presentation without incurring a fee, notice of no less than 2 weeks must be given. A new booking date must be chosen at the time of the rescheduling request, otherwise it may be classed as a cancellation. If making a rescheduling request within 2 weeks of the presentation date, cancellation penalties will apply (see cancellation policy).

Online presentations
To reschedule or postpone an online presentation, a minimum of 24 hours notice must be given. A new booking date must be chosen at the time of the rescheduling request, otherwise it may be classed as a cancellation (see cancellation policy).

Cancellations and rescheduling of presentations as part of school tours are not eligible for any refund if cancellation is made within 2 weeks of the presentation date. Rescheduling school tour presentations will be processed on a case by case basis.

Rescheduling due to COVID-19 
If a presentation needs to be postponed due to new restrictions placed on schools by the government, no rescheduling fee will apply. If you choose to cancel your presentation, cancellation fees will apply.



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