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We understand that sometimes sudden changes are made to school timetables!
We will try our best to find a solution with you in the event of an unexpected change.

Cancellation Policy

Face-to-face presentations

  • Cancellations made 8 weeks or more before presentation date: A full refund of the deposited amount will be given for cancellations made 8 weeks or more prior to the scheduled presentation date. If the full fee was paid, 90% will be refunded.
  • Cancellations made 4-7 weeks before presentation date: 50% of deposited amount will be refunded for cancellations made 4-7 weeks prior to scheduled presentation date. If the full fee was paid, 80% will be refunded.
  • Cancellations made 2-3 weeks before presentation date: 40% of deposited amount will be refunded for cancellations made 2-3 weeks prior to scheduled presentation date. If full fee was paid, 70% of full fee will be refunded.
  • Cancellations made within 1 week of presentation date: No refund will be given for cancellations made within 1 week of the scheduled presentation date. However, presentations may be rescheduled with no fee (see rescheduling policy).

Online presentations

  • Cancellations made more than 24 hours before presentation date: A full refund will be given for cancellations made more than 24 hours prior to the scheduled online presentation date (minus an administration fee, and fee for any material already posted to your school).
  • Cancellations made less than 24 hours before presentation date:
    A 60% refund will be given for cancellations made less than 24 hours prior to 12:00am on the scheduled online presentation date (minus an administration fee, and fee for any material already posted to your school).
  • Cancellations made on the presentation date:
    No refund will be given for cancellations made on the scheduled online presentation date. However, a cancelled presentation may be rescheduled (see rescheduling policy).


Tours
Cancellations and rescheduling of presentations that are a part of school tours are not eligible for any refund if cancellation is made within 2 weeks of the presentation date. Rescheduling school tour presentations will be processed on a case by case basis.

Rescheduling Policy

Face to face presentations

To reschedule or postpone a presentation without incurring a fee, notice of no less than 2 weeks must be given. A new booking date must be chosen at the time of the rescheduling request, otherwise it may be classed as a cancellation. If making a rescheduling request within 2 weeks of the presentation date, cancellation penalties will apply (see cancellation policy).

 

Online presentations

To reschedule or postpone an online presentation, a minimum of 24 hours notice must be given. A new booking date must be chosen at the time of the rescheduling request, otherwise it may be classed as a cancellation (see cancellation policy).

COVID-19

Reasons for cancelling or rescheduling that fall under a COVID-19 circumstance:

  • Cancellation/reschedule due to lockdown mandates
  • Cancellation/reschedule due to restrictions placed upon a school that prevents a presentation going ahead
  • Cancellation/reschedule due to organising teacher(s) or a large portion of students unable to attend school due to being required to quarantine or lockdown.

Face to face presentations:
If a presentation needs to be postponed due to new restrictions placed on schools by the government, no rescheduling fee will apply. If you choose to cancel your presentation, cancellation fees will apply.

Online presentations:
If a presentation needs to be postponed due to new restrictions placed on schools by the government, no rescheduling fee will apply. If you choose to cancel your presentation, cancellation fees will apply.

COVID cancellation fees
A presentation can be rescheduled due to COVID19 restriction without a fee.
If a presentation is cancelled, the following fees apply:

  • Cancellations made within 3 business days after COVID-19 mandate announcement or notification of lockdown/positive test result/new restrictions: A full refund of the deposited amount will be given. If the full fee was paid, 90% will be refunded.
  • Cancellations made within 4-7 business days after COVID-19 mandate announcement or notification of lockdown/positive test result/new restrictions: 50% of deposited amount will be refunded. If the full fee was paid, 80% will be refunded.
  • Cancellations made 8-10 business days after COVID-19 mandate announcement or notification of lockdown/positive test result/new restrictions: 40% of deposited amount will be refunded. If full fee was paid, 70% of full fee will be refunded.
  • Cancellations made after 11 business days after COVID-19 mandate announcement or notification of lockdown/positive test result/new restrictions: No refund will be given. However, presentations may be rescheduled with no fee (see rescheduling policy).

Bright Girl Health reserves the right to cancel or postpone a presentation at any time in the event that one of our team contracts COVID-19 or is required to self isolate.

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