Frequently asked questions
FAQs for school presentations & book orders
Book and ebook order FAQs
Do you ship internationally?
We ship ‘The Bright Girl Guide’ (paperback) to most countries internationally!
We ship Saalt products to Australian addresses only.
How long does shipping take?
Depending on your country, shipping times will vary.
Once shipped, allow 2-10 business days for delivery.
Shipping time will depend on your location.
If you’ve ordered a paperback book, before being shipped, your book must first be printed.
Please allow 2-5 business days for your book to be printed.
How much does shipping costs
Shipping is charged at a flat rate depending on your location, and will increase with the number of items you add to your cart.
You will be able to see your shipping fee once your shipping address is entered at the checkout.
There are no shipping cost for the electronic items.
Ebook puchased before July 15th 2019:
Access to ebooks purchased before July 15th have been revoked, as a new version of the ebook has been released. But don’t worry! You will have access to the new version of the ebook.
To find your access to the new ebook:
You would have received an email on July 15th with a download link to the new version of the ebook. Please have a look for that email titled “Your NEW copy of my ebook is inside this email”. Make sure to check your junk/spam folders. (NOTE: this was emailed to the email address you originally used to make your purchase)
If you are still unable to find your ebook download link, please email us at demi@brightgirlhealth.com with your order number.
Ebook puchased after July 15th 2019:
The ebook download link was emailed to you immediately after purchase at the email address you entered at the checkout. The download link would also have been displayed on the web page after you check out. If you cannot find your ebook, follow these steps:
1.) Please check your junk/spam folder to see if it ended up there. Sometimes that can happen when you’ve got good spam filters or when it’s being sent outside Australia.
2.) If you cannot find the book in your junk/spam folder, please check to ensure the email address you entered at the checkout was correct.
3.) If you registered an account with Bright Girl Health before or during your checkout process, your ebook will be available from your user dashboard. To access your ebook from your account, please click here to log in. Once you have logged into your account, you can find your ebook download link by navigating to ‘downloads’ on the left hand panel of your account dashboard.
If you are still unable to find your ebook download link, please email us at demi@brightgirlhealth.com with your order number.
Can I get a refund on my paperback book purchase?
We offer refunds only if the product you received is faulty and you have contacted us within 30 days of your order.
If your order is faulty, please contact demi@brightgirlhealth.com.
If you purchased ‘The Bright Girl Guide’ from a retailer (such as Amazon, Book Depository, Booktopia, etc.) the retailer’s returns and refunds policy will apply. You will need to process your return/refunds through them.
How do I update my account information?
To update your account information, please click here. Once you have logged into your account, you can change your account information by navigating to ‘account details’ on the left hand panel of your account dashboard.
How do I update my password?
To update your password please click here. Once you have logged into your account, you can change your password by navigating to ‘account details’ on the left hand panel of your account dashboard.
eCourse customer FAQs
To find your access to the the ‘Period Perfect’ Parent Teen Ecourse:
An email was sent immediately after purchase to the email address entered at checkout with download links to all of the ecourse content. You would also have received an email titled “eCourse instructions – ALL YOU NEED TO KNOW (Parent-Teen eCourse)” with the download links. The download links are also displayed on the web page after completing checkout. If you cannot find your ecouse links, follow these steps:
1.) Please check your junk/spam folder to see if it ended up there. Sometimes this happens when you’ve got good spam filters or when it’s being sent outside of Australia.
2.) If you cannot find the email in your junk/spam folder, please check to ensure the email address you entered at the checkout is correct.
3.) You registered an account with Bright Girl Health before or during the checkout process, the ecourse will be available from your user dashboard. To access the links from your account, please click here to log in. After logging into your account, the ecourse links will be located under ‘downloads’ on the left hand panel of your account dashboard.
If you are still unable to find your ecourse download links, please contact us at demi@brightgirlhealth.com with your order number.
To access the webinar videos you will need to be signed into Google with the email address you entered at the checkout.
- If you already have your email address set up to sign into Google here then you’re all set and ready to go!
- If you do not have the email address entered at checkout connected to Google, here is how to do so:
How to create a Google account with your existing email address:
Create a Google account here:
https://accounts.google.com/signup/v2/webcreateaccount?hl=en&flowName=GlifWebSignIn&flowEntry=SignUpClick on “Use my current email address instead”
Click next and verify your email address with the code sent to your existing email address
Now you can use this email address to log into Google. This will allow you to access your Bright Girl Health parent-teen Masterclass videos!
How do I update my account information?
To update your account information, please click here. Once you have logged into your account, you can change your account information by navigating to ‘account details’ on the left hand panel of your account dashboard.
How do I update my password?
To update your password please click here. Once you have logged into your account, you can change your password by navigating to ‘account details’ on the left hand panel of your account dashboard.
School presentation FAQs
When will Demi Spaccavento arrive at my school?
Demi will arrive 30 minutes before the agreed presentation start time, unless agreed otherwise. She will sign in as per your school’s procedures. Please have someone meet her to direct her to the appropriate venue to allow time for her to set up her equipment.
What if my school is outside Sydney?
If you’re outside our Sydney servicing areas you can email us and we might be able to arrange a visit to your area.
Alternatively, you can book our online presentations from anywhere in Australia.
Does Bright Girl Health have any teaching resources?
Yes! You can find free resources on here including worksheets and videos on the menstrual cycle.
What does my school need to provide for the presentation?
It is requested that the school provides:
• A projector
• Microphone set up for 1 speaker (cordless preferred)
• Audio set up to play videos from speaker’s own laptop
• A venue suitable to the audience size. The presentation is most effective if all students can see the presenter, so tiered venues are great for larger audiences. Student should preferably be seated on chairs, rather than the floor.
Will the presentation be recorded or photographed?
Video footage or photographs may be taken of the presentation to potentially be used as promotional material. However, this will not be done without the permission of your school.
School Payments
When and how can payment for the presentation be made?
– A deposit of 50% is required to secure your program date(s)
– The remaining fee is required to be payed 2 weeks before the first presentation date
You will be emailed an invoice for both of these amounts.
Payments can be made by direct deposit, card, PayPal, or through EdConnect.
School Presentation Cancellation Policy
Read our full cancellation and reschedule policy here.
We understand that sometimes sudden changes are made to school timetables!
We will try our best to find a solution with you in the event of an unexpected change.
School Presentation Rescheduling Policy
Read our full cancellation and reschedule policy here.
School Presentation Cancellation and Reschedules due to COVID-19
Read our full cancellation and reschedule policy here.